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Browse presentations on a wide range of concepts, research and administrative issues that impact practice in oncology social work. AOSW members can watch any webinar recording for free (not including CE, which is $25). See pricing.

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The Diversity Dilemma: Shifting from Cultural Competence to Cultural Humility

Eucharia Borden, MSW, LCSW, OSW-C
Recorded on November 8, 2017

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About the Webinar

Within healthcare settings, most social workers are taught that delivering "culturally competent" care is the best approach when working with diverse patient populations. This approach implies that once someone has learned about a specific culture, they've become an expert on the members of that culture. However, cultural competency doesn't adequately address negative stereotypes that may impact service delivery.

Cultural humility is an approach which emphasizes ongoing learning, focusing on "self" rather than "other", allowing the patient to be more interactive in his or her experiences within the healthcare setting. Oncology social workers have a charge to "meet patients where they are" and are thus perfectly positioned to introduce cultural humility into their workplace. Through interactive case examples and video, participants will be encouraged to explore their own beliefs and attitudes about culture and how this shapes interactions with patients, caregivers, and co-workers.

Learning Objectives

At the end of the presentation, the participant will be able to:

  1. Differentiate between cultural awareness, cultural competence and cultural humility. 
  2. Explain the concept of cultural humility and its application in healthcare settings. 
  3. Apply the dimensions of cultural humility and the acceptance of “not knowing” into interactions with patients, caregivers, and co-workers.


Eucharia Borden, MSW, LCSW, OSW-C, is an Outpatient Oncology Social Worker at Lankenau Medical Center in Wynnewood, Pennsylvania. She earned her MSW from Temple University, and has served adult oncology patients in both inpatient and outpatient setting for the past 10 years. Eucharia serves an extremely diverse patient population that spans age, ethnicity, diagnosis, and socioeconomic status and she’s passionate about working with patients who are living with chronic illness and advocating for their needs. In the Philadelphia area, Eucharia has presented on a wide range of topics for patients including self-advocacy, coping skills and insurance matters. Nationally, she presented at the AOSW 2017 Annual Conference on shifting from cultural competence to cultural humility and about boundary dilemmas in oncology social work. Eucharia is currently the Membership Director of AOSW and begins her term as AOSW’s President-Elect in January, 2018.

Continuing Education Credits

Level - Intermediate
Participants will earn 1.5 CE credits upon successful completion of a quiz and a post-webinar evaluation.